Posted: Apr 13, 2021

Quality Operations Specialist (Flexible Location) Req#71440

Salary: $76,000.00 - $114,000.00 Annually
Application Deadline: Apr 26, 2021

Department Overview

PG&E’s Power Generation Department manages and operates the largest privately-owned hydroelectric system in the nation. These renewable electric generation resources, located mostly at high elevation in California mountain ranges including the Sierra Nevada and southern Cascade mountains include 68 powerhouses, 184 miles of canals, 41 miles of flumes, 135 miles of tunnels, 19 miles of penstocks, 99 reservoirs, and 142,000 acres of watershed lands all covered by 26 operating licenses issued by the Federal Energy Regulatory Commission (FERC).



Position Summary

Position Location Flexible within the PG&E Service Territory.

The Quality Operations Specialist is responsible for performing detailed Corrective Action Program investigations and analyses using established formal causal evaluation methods and tools. Collaborates with departments within or across lines of business to develop effective corrective action plans for identified issues. Provides analyses and reporting of adverse trends. Develops quality management systems and plans for process improvement to assure quality assurance and quality control measures are implemented. Evaluates effectiveness of, and recommends improvements in business process, practice and procedures. Identifies and communicates opportunities for systemic improvement.



Corrective Action Program (CAP):

• Conducts CAP investigations and analyses of primarily moderate complexity

  • Complete quality closure review of CAP issues
  • Collaborates with leaders and stakeholders to help drive completion of CAP issues including aging issues.
  • Facilitate cross functional meetings to drive maturity of the program
  • Provide CAP process and tool training to the line of business
  • Public speaking across many venues and audiences such as Safety Summits
  • Generate reports and metrics for Stakeholders



Process Improvement

• Conducts business process analysis and identifies process improvements

• Review failure data, perform trend analysis, and make recommendations to improve system performance

• May participate in business process reengineering efforts

• May provide quality recommendations by evaluating and reviewing processes in a line of business or in departments





• High School Diploma or equivalent

• 3 years of progressive experience in utility operations or other relevant industries

• Travel throughout service territory 70% of time



Desired Qualifications:



• Cause evaluation training


Certification(s) in one or more of the following:




Fault Tree Analysis


• Experience with causal evaluation methods and investigations

• Microsoft Office Word, Excel, and Power Point skills

• Working knowledge of SAP, CAP, Tableau, Power BI

• Knowledge of corrective action programs

• Ability to interview personnel of all levels during incident investigations

• Working knowledge of process instrumentation and controls

• Ability to work independently and be effective in team settings

  • Strong interpersonal skills to collaborate with individuals and teams at all levels of the organization
  • Attention to detail
  • Ability to prioritize work